FAQs

FREQUENTLY ASKED QUESTIONS:

Can you engrave our company logo on our Perpetual Plaque?
YES!  For engraving, all artwork, such as logos, must be 1 color line art (no screens or tints) in a vector format (.EPS or .AI). All elements within these files (such as placed graphics or logos) must also be vector line art. All fonts must be outlined. Vector format files can be created using programs such as Adobe Illustrator and Corel Draw. Please note: JPG, PDF, BMP, GIF, TXT, PNG, Photoshop, Microsoft Word, Publisher, Excel, & Powerpoint files, as well as logos copied directly from a website cannot be properly engraved & and cannot be used. These formats are usually not compatible with the engraving process, and quality issues such as image distortion can occur  It is important to note that you cannot simply rename a file to have a .AI or .EPS name -- this does not convert the file format.

For Color Printing: We prefer color logos to be in vector format for quality purposes, but can frequently use CMYK tiff, eps or jpg files - they must be high resolution files @ no less than 300 dpi at actual size.

If you don't have the proper logo format, we can still use your logo or artwork  Please send the logo file that you do have —our art department can usually convert the file for a nominal one-time conversion fee (usually $35, however more complicated logos can cost slightly more.) We will contact you before we perform any artwork conversion to confirm the artwork cost.

How long does it take before we receive our emailed Perpetual Plaque proof?
Email proofs are usually sent to you within 2 business days. If you sent in a logo to be engraved on your Perpetual Plaque or if your logo was received in an unapproved file format (requiring file conversion to make it compatible with the engraving process), extra time may be required--but usually not more than 2 extra days.

Can you produce custom Perpetual Plaques and other award plaques not shown on your site?
Yes! As a matter of fact, most of our core business involves the creation and production of custom awards. If you have an idea, please contact customer service. Our trained Perpetual Plaques .com professions can design an award or award program to fit you needs and your budget!

Do you ship Perpetual Plaques internationally & outside the 48 contiguous states?
Yes!  Additional shipping & handling costs apply to international orders and orders shipped outside the 48 contiguous states. Please contact us to discuss shipping options. We may also contact you after an order is placed on our site if additional shipping costs apply to your order.

What are your Customer Service hours?
Monday thru Friday: 8:00 am – 5:30 pm CST. You may contact us anytime at customerservice@perpetualplaques.com